Order & Payments

Orders

Once you have submitted your order, you will receive an order confirmation email from us to the email address provided by you at the checkout page. We will then process your order and once your order has been dispatched with the courier company, we will send you another email with the shipping tracking number so that you can track the status of your shipment. If you do not receive an order confirmation or shipment confirmation, please email us at: support@neu-cosmetics.com so that we can resend you the order confirmation. 

Please kindly check your email and spam settings as occasionally automated emails can be re-directed in your mailbox.

Payment

• Cards

Visa, Mastercard , UnionPay

• Cash On Delivery

Please note that the Cash on Delivery option is currently only available in the UAE. With the Cash on Delivery option you are required to settle the full amount to the courier representative before receiving the shipment. Please make sure to have the exact invoice amount available as the courier representative does not have access to change.

Cancelation: 

Customer can cancel their order/requested service within 24 hours; refunds will be made back to the payment solution used initially by the customer.

Refund:

Refunds will be done only through the Original Mode of Payment. Please allow for up to 10days for the refund transfer to be completed.