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Shipping & Delivery

Delivery

We only work with international and reliable shipping carriers to ensure best service to our customers. We offer free shipping within the UAE and shipping to other countries is charged based on the carrier’s specifications. Shipping costs will be automatically calculated at the checkout page. Please note that we do not ship to PO Box address.

All orders are processed and shipped on the following business day. Please allow 3-5 days for domestic deliveries and 5-10 days for international deliveries. Once your order is confirmed, a shipping tracking number will be emailed to the address provided during checkout after the order has shipped.

Please note deliveries do not take place on Fridays and Public Holidays.

Customs and Import Duties

Any customs or import duties are charged once the shipment reaches its destination country. We have no control over these charges and can therefore not predict what the charges may be in each country. The recipient of the shipment must pay customs and import duty charges. The shipping provider will provide you with a customs invoice upon delivering the goods. 

If you have any questions regarding your order, please feel free to email our customer service: support@neu-cosmetics.com